Code of Conduct

The Code of Conduct for registered migration agents (the Code) sets the rules for your conduct as a registered migration agent. You must comply with the Code to remain on our Register.

The current code came into effect on 1 March 2022 and has been prescibed by the Migration (Migration Agents Code of Conduct) Regulations 2021. Download the Code of Conduct for registered migration agents​ (1088KB PDF).​​

Guidance documents on the operation of a number of sections of the Code has been prepared to assist RMAs:

​​​​The key differences between the current Code and the former Code are set out in Key changes and updated definitions (154KB PDF).​ Download the former Code of Conduct for registered migration agents​ (423KB PDF).

​How the Code works​

​The Code sets out qualities and abilities registered migration agents (RMAs) must have to be on our Register. It also sets out requirements that you work with clients in a professional and ethical way.

The Code guides how you:

  • interact with your clients
  • communicate your fees and charges
  • keep records and handle client monies
  • work with other agents
  • work with any employees you may have
  • respond if a client complains about you.

If you breach the Code, the OMARA may discipline you. If the OMARA decides​ disciplinary action is warranted, the OMARA may do one of the following:

  • caution you and set conditions to have the caution lifted
  • suspend your registration and set conditions to have the suspension lifted
  • cancel your registration
  • bar you from registering as a migration agent for a period of up to 5 years.